Airlines are obsessed with using disciplined and measurable learning and development philosophies to help everyone from the boardroom to the boarding gate to maintain safety and reduce risk.
They’ve found out the hard way that by baking Human Performance & Engagement (HPE) into the entire organisation, even small incremental improvements that save just one unnecessary diversion or marginally reduce average delays, can mitigate the impact of unanticipated threats, boost productivity, and improve operating margins..
By drawing on our personal experience of operating within airlines we can show Wordplay's consulting clients how HPE improvements that save just one unnecessary service disruption, product recall or unfavourable press comment can dramatically improve the bottom line.
Our HPE programme is based around 5 Principles and sits comfortably alongside existing HR functions. We provide a set of practical consulting tools to develop and measure the benefits to a client's business of better personal performance and more effective leadership. We use traditional classroom training, facilitative coaching and self-paced e-learning to:
Our 5 Principles are as follows:
On the other hand, the same abilities making people crucial to safety, system resilience, and operational success may make them susceptible to errors and to unwanted behaviour.
People are always trying to make sense of the world around them, they look for patterns and predictability using the information available.
Individuals from one organization may be heavily dependent on, and influenced by, the actions of another organization.
Any activity must balance safety objectives and other organizational objectives, such as on-time performance, cost savings, and environmental protection.
Human performance is positively or negatively affected by interacting with other people. We learn and follow the constructs of the culture we live in.