WHY TRAIN HUMANS?

Aviation's skinny margins make ROI business-critical. The added burden of Covid-19 has increased pressure and amplified risk.     

Even small incremental performance improvements that save just one unnecessary diversion or marginally reduce average delays can dramatically improve a company’s bottom line.   

Human Performance and Engagement Training modules have been designed and developed to assist all airline personnel - from the boardroom to the apron, to maintain safety whilst improving operational efficiency and productivity.         

By focusing on resilient competency development across the entire organisation, the impact of unanticipated threats can be mitigated. 

HPE Training sits alongside existing HR and CPD functions and disciplines; improving system wide knowledge and ensuring every operational decision is taken with a better understanding of the big picture to allow more effective judgement of risks and trade-offs and move risk cost dial. 

First, we use proprietary diagnostic and measurement software to assess current human performance and engagement levels and their impact on operational efficiency and productivity.   

Then we select relevant HPE training and consulting modules to:  

• Improve dispatch performance and reduce unnecessary gate returns  
• Avoid unnecessary diversions   
• Promote more efficient operational decision making  
• Improve network reliability through reduced disruption   
• Avoid unexpected aircraft recovery and passenger handling requirements and costs 

The complete human performance and engagement training programme provides a set of practical consulting tools to develop and measure the benefits to an airline of better personal performance and more effective leadership. It uses traditional classroom training, facilitative coaching and self-paced e-learning to:    

• Show why people are unable to achieve their potential  
• Demonstrate how business risks affect safety, efficiency and profitability  Highlight how seemingly insignificant decisions can produce catastrophic unintended consequences   
• Improve communication  
• Build resilience and critical decision making under pressure  
• Comply with the Regulators